This is a transcription of my customer service request to a leading software testing tool company…<\/p>\n
(Product details have been omitted)<\/p>\n
Me :<\/strong> I have requested physical media for Product X<\/em> multiple times and still Them :<\/strong> I am going to reassign this issue to License team and they will assist you regarding the Product X<\/em> License.<\/p>\n Me:<\/strong> Thanks,<\/p>\n Matt<\/p>\n Them:<\/strong> I found your SR’s with your upgrade requests for Product Y<\/em>. I can not ship Cd’s, they are shipped from overseas. I can send links. Please resond to your SR’s for your CD shipments.<\/p>\n *Note : They’re pointing me to the service request I opened to get CDs for a different product.<\/em><\/p>\n Them:<\/strong> Here are the download links for Product X. If you need the physical CD, please login to support and click on the “submit upgrade request” link on the right hand side, as physical shipment requests are handled overseas now.<\/p>\n *Note: The reason I opened the service request in the first place is because the “Submit Upgrade Request” link didn’t get me any CDs.<\/em><\/p>\n Me:<\/strong> Them:<\/strong> These are your SR’s for your CD’s. I will send a email to the person that ships these and see if he can get to these sooner.<\/p>\n *Note : At this point they’re pointing me to the service request I opened to get CDs for a different product, AGAIN.<\/em><\/p>\n Me:<\/strong> Thanks,<\/p>\n Matt<\/p>\n Them:<\/strong> I found your CD request for Product Y<\/em>. Alex replied to you with the links and stated if you needed CD’s to reply back. I don’t see a reply from you. I can send an email to have him send the CD’s to you as soon as possible. Unfortunately I can not ship CD’s from this location they are now shipped overseas.<\/p>\n *Note: AGAIN, they are talking about a different Service Request where I asked for <\/em>Product Y<\/em> CDs. I’m trying to get Product X<\/em> CDs in this request.<\/p>\n Me:<\/strong> Isn’t this INSANE?!<\/p>\n","protected":false},"excerpt":{"rendered":" This is a transcription of my customer service request to a leading software testing tool company… (Product details have been omitted) Me : Need Physical Media – Product X I have requested physical media for …<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"advanced_seo_description":"","jetpack_seo_html_title":"","jetpack_seo_noindex":false,"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":false,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2},"jetpack_post_was_ever_published":false},"categories":[3],"tags":[],"class_list":["post-99","post","type-post","status-publish","format-standard","hentry","category-computers"],"jetpack_publicize_connections":[],"jetpack_featured_media_url":"","jetpack_sharing_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/p32FB4-1B","jetpack-related-posts":[{"id":21,"url":"https:\/\/www.pressleypress.com\/blog\/?p=21","url_meta":{"origin":99,"position":0},"title":"It’s like comparing Apples and Apples","author":"Matt","date":"March 27, 2006","format":false,"excerpt":"Apple Corps (the Beatles' record label and tax shelter) is suing Apple Computer for a third time over the Apple trademark. 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\nNeed Physical Media – Product X<\/em><\/p>\n
\nnot received the CDs. Could you please mail me the physical media to
\nthe address included in my Support profile? <\/p>\n
\nHi Matt,<\/p>\n
\nJust to clarify, I don’t need a license, I just need physical media.<\/p>\n
\nHello Matt, <\/p>\n
\nHello Matt, <\/p>\n
\nThanks for the download link. I have downloaded and installed Product X<\/em>. However, I still need physical media. I have requested the physical media several times using the method you described with no success. Please look into this. <\/p>\n
\nHello Matt, <\/p>\n
\nI don’t need Product Y<\/em> disks. I need Product X<\/em>. I don’t understand why this is so difficult. I just received 2 Product Y<\/em>, and it is not what I requested. I need Product X<\/em> media.<\/p>\n
\nHello Matt, <\/p>\n
\nThe title of the ticket is “Need PHYSICAL MEDIA.” I wasn’t asking for the download links in the first place. Please read the entirety of this service request. ( I asked for physical media and the service representative thought I needed licenses. I corrected the Service Representative, and then received download links for Product Y<\/em>, which isn’t what I requested. I then got download links for Product X<\/em>, and was instructed to use the “Submit Upgrade Request” form. The whole reason I opened the request is because I’ve tried the “Submit Upgrade Request” form multiple times and have never received the CDs I requested.) If I can’t get CDs by using the online form (which I’ve tried several times) and you can’t send me CDs, how am I supposed to get them?<\/p>\n