My Zephyrus laptop has been having keyboard issues for quite some time. The “E” key has been intermittent at best and it doesn’t appear to be a hardware issue, but a software one.
The “E” key won’t type by itself at all, it will only register if it’s immediately follows another keystroke. So, for example, if you just type “e” nothing happens, but if you type “Pre” and hit “r” and “e” fast enough, you get “Pre”. (Sometimes it’ll do “Per” though, so it’ll even register the order wrong.) This appears to be related to ghost key detection, or sticky keys (even though I have it disabled in Windows 11) or rollover key detection. What’s weird and frustrating about this situation is that it doesn’t happen all the time. Sometimes, the “e” won’t work at all.
The other oddity is that if I do a clean install of Windows 11, the keyboard works perfectly fine… for a while. Sometimes it’s a day, sometimes it’s a couple hours before it starts acting up again. This led me to believe it must be a software, or more specifically, a driver issue. Either Windows 11 is installing an update that breaks the keyboard driver, or the MyAsus utility is installing something that’s broken.
To test this, I reinstalled Windows 11, and I disabled Windows 11’s ability to include manufacturer updates. Like always the keyboard worked fine for a couple of hours, and then the “E” key started acting up again. So it’s not Windows Update that’s the issue. It MAY be MyAsus installing something that Windows 11 doesn’t like.
At this point I gave up, and decided to go with the nuclear option, and installed PopOS (Linux) on the laptop. Guess what? The keyboard is working fine now without issue. So, it’s definitely a software problem, not a hardware problem, and I guess I’ll just have to keep Linux on the machine from now on. (The laptop isn’t under warranty and I’m not paying $90 to Asus to have them take it in for repair because they wrote a crappy driver.)
Strike that. The keyboard had to be replaced at a local repair shop, with mixed results. No more Asus laptops in my future.
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